Terms of Service

1. About these terms

These terms of service ("Terms") govern your access to and use of the RapidCert website (rapidcert.co.nz) and the RapidCert platform ("Platform"), operated by RapidCert ("we", "us", "our"). By accessing or using our website or Platform, you agree to be bound by these Terms.

2. Platform description

RapidCert is a contractor and supplier prequalification platform that enables organisations to manage evaluations, collect evidence, track insurance, process payments, and manage renewals. The Platform is designed for use by programme administrators, assessors, contractors, suppliers, and their authorised representatives.

3. Account registration

To use the Platform, you must register an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use.

4. Acceptable use

You agree not to:

• Use the Platform for any unlawful purpose
• Submit false, misleading, or fraudulent information in evaluations or applications
• Attempt to gain unauthorised access to the Platform or other users' accounts
• Interfere with or disrupt the Platform's operation or security
• Use automated systems (bots, scrapers) to access the Platform without our written permission
• Reproduce, distribute, or create derivative works based on the Platform without our authorisation

5. Prequalification data

Information submitted through the Platform — including evaluation responses, evidence documents, and insurance details — is provided to the relevant programme administrator for the purpose of prequalification assessment. You are responsible for the accuracy of information you submit.

Programme administrators are responsible for their own assessment decisions. RapidCert provides the technology platform and does not make prequalification approval or rejection decisions.

6. Payments

Where a prequalification programme requires payment, fees are collected at the time of submission through the Platform. Payment amounts are set by the programme administrator. All payments are processed securely through our third-party payment provider. Refund policies are determined by the relevant programme administrator.

7. Intellectual property

The RapidCert name, logo, website, and Platform (including all software, design, and content) are our property or the property of our licensors and are protected by New Zealand and international intellectual property laws. You may not copy, modify, or distribute any part of our Platform without our written consent.

You retain ownership of content you submit to the Platform. By submitting content, you grant us a licence to store, process, and display it as necessary to operate the Platform and provide our services.

8. Availability and support

We aim to keep the Platform available at all times but do not guarantee uninterrupted access. We may suspend or restrict access for maintenance, updates, or reasons beyond our control. We will make reasonable efforts to provide notice of planned downtime.

9. Limitation of liability

To the maximum extent permitted by New Zealand law (including the Consumer Guarantees Act 1993 where applicable):

• The Platform is provided "as is" without warranties of any kind, express or implied.
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform.
• Our total liability for any claim arising from these Terms or your use of the Platform is limited to the amount you paid us in the 12 months preceding the claim.
• We are not responsible for prequalification decisions made by programme administrators using the Platform.

10. Indemnification

You agree to indemnify and hold harmless RapidCert and its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Platform, your breach of these Terms, or your violation of any third-party rights.

11. Termination

We may suspend or terminate your access to the Platform at any time if you breach these Terms or for any other reason at our discretion, with reasonable notice where practicable. You may close your account at any time by contacting us. Termination does not affect any rights or obligations that arose before termination.

12. Changes to these terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts of New Zealand.

14. Contact us

If you have questions about these Terms, contact us at hello@rapidcert.co.nz.