Privacy Policy

1. Who we are

RapidCert ("we", "us", "our") is a contractor and supplier prequalification platform operated in New Zealand. Our website is rapidcert.co.nz. You can contact us at hello@rapidcert.co.nz.

2. Information we collect

We may collect the following types of information:

• Information you provide — name, email address, company name, and message content when you submit our contact form.
• Account information — name, email, company details, and other information provided during registration on the RapidCert platform.
• Prequalification data — evaluation responses, uploaded evidence documents, insurance policy details, and payment information submitted through the platform.
• Usage data — information about how you interact with our website and platform, including pages visited, features used, browser type, device information, and IP address.
• Analytics data — we use analytics tools (including PostHog and Google Analytics) to understand how visitors use our website and platform so we can improve our services.

3. How we use your information

We use your information to:

• Provide and operate the RapidCert platform
• Process prequalification evaluations, insurance tracking, and payments
• Respond to enquiries submitted through our contact form
• Send evaluation, renewal, and insurance expiry notifications
• Analyse usage patterns to improve our website and platform
• Comply with legal obligations

4. Analytics and cookies

We use analytics services including PostHog and Google Analytics to collect anonymised usage data about how visitors interact with our website and platform. These services may use cookies and similar technologies to collect information such as pages visited, time spent on pages, referring URLs, and device information.

This data helps us understand how our services are used and identify areas for improvement. You can control cookie preferences through your browser settings.

5. How we share your information

We do not sell your personal information. We may share information with:

• Prequalification programme administrators — evaluation data is shared with the client organisations that manage the prequalification programmes you participate in.
• Service providers — third-party services that help us operate our platform (e.g. payment processing, email delivery, cloud hosting, analytics).
• Legal requirements — where required by law, regulation, or legal process.

6. Data storage and security

Your data is stored securely using industry-standard encryption and access controls. Our platform infrastructure is hosted on Amazon Web Services (AWS). While we take reasonable steps to protect your information, no method of electronic storage is 100% secure.

7. Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Complain to the Office of the Privacy Commissioner if you believe your privacy has been breached

To exercise these rights, contact us at hello@rapidcert.co.nz.

8. Data retention

We retain your information for as long as your account is active or as needed to provide our services. Prequalification records may be retained for the duration required by the relevant programme administrator. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

11. Contact us

If you have questions about this privacy policy or how we handle your information, contact us at hello@rapidcert.co.nz.